To plan and maintain an effective customer loyalty program. To ensure all enquiries are responded and acted promptly. Handle customer service enquiry and related issues and ensure timely response. To formulate, develop & implement effective internal and external communication channel & materials. To support and assist in any business marketing strategy, tactical planning, creative execution and project launching from Marketing Department. Compile, tabulate and analyze and presenting regular reports from customer database gathered. Identifying enhancement areas in relation to Customer Relations. Assist in social media content, sms and email marketing.
Bachelor's Degree, Post Graduate Diploma in Business Administration or equivalent. Preferably candidate who has 2 -3 years working experience with a sound background in retail industry especially in CRM. Must be familiar with Facebook, Twitter and Blogs. Possess strong sense of responsibility and initiative, excellent communication and interpersonal skill. Have the initiative to perform and work independently with minimum supervision.