Develop a close working relationships with the Store Managers. Systemize and develop efficient in-store management of operating cost vs. sales. Establish rapport with and manage suppliers, maintenance vendors and landlords where applicable. Liaise with Store Design and Store Construction to ensure operational needs are met in all new store environments. Assess and prioritize all store maintenance issues working with the Store Managers and Project Team. This includes contingent, recurring and refurbish maintenance projects. Oversee the operational turnover and coordination of all necessary departments for all Store openings, temp locations and renovations. Able to analyze ad hoc retail operational issues and make quick judgement calls, which will support retail sales performance. Monitoring stock levels, flow of merchandize & assortment, making key decisions on stock control, clearance of slow/obsolete stocks and inventory integrity. Responding to customer complaints and comments if required. Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues. Ensuring standards for quality, customer service and security are met.
Degree/Post Graduate/Diploma in any field, with at least 4 years of relevant working experience. Possess well-developed business analysis, organizational design, process mapping and design skills and experience. Ability in examining and re-engineering operational processess and procedures. In-depth understanding of the financial, operational and compliance risks which affects systems and processes. Possess good interpersonal skills with ability to interact with all levels of management staff.